Privacy Policy

01

Introduction

Pest Doctor ("we", "our", "us") is committed to protecting your privacy. As a professional pest control company serving Bengaluru and surrounding areas with residential and commercial pest management solutions, we understand the importance of transparency and trust when it comes to handling personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our pest control services. Please read this policy carefully. If you do not agree with the terms, please do not access the site or use our services.

• Commitment to Privacy
• Transparency Principles
• Customer Trust
• Information Protection

02

Information We Collect

We collect various types of information to provide and improve our pest control services. This includes:

A. Personal Information

• Full name
• Phone number
• Email address
• Service address (residential or commercial)
• Billing and payment information

B. Service Information

• Property type and details relevant to pest management
• Pest issues and service requests
• Inspection reports and treatment history
• Service agreements and communication records

C. Technical Information

• Device information (operating system, browser type)
• IP address and network data
• Cookies and tracking technologies
• Website usage data and analytics

03

How We Collect Information

We collect information through the following channels:

• Contact Forms: When you submit inquiries through our website contact forms
• Service Booking Forms: When you schedule pest control services online
• WhatsApp Communication: When you reach out to us via WhatsApp for service inquiries
• Phone Calls: When you call our customer support team
• Emails: When you communicate with us via email
• Website Interactions: Through your browsing and usage of our website
• Customer Support: When you reach out for assistance or service follow-ups

04

How We Use Information

We use the collected information for the following purposes:

• Service Delivery: To provide, schedule, and complete pest control treatments
• Appointment Scheduling: To manage service appointments and send reminders
• Customer Support: To respond to inquiries, feedback, and service requests
• Billing: To process payments and send invoices
• Service Notifications: To communicate service updates and follow-ups
• Website Improvement: To analyse usage patterns and enhance user experience
• Marketing Communications: To send promotional offers and updates (with your consent)
• Legal Compliance: To comply with applicable laws and resolve disputes

05

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and improve our services. We use the following types of cookies:

• Essential Cookies: Required for the basic functionality of our website, such as navigation and security
• Analytics Cookies: Help us understand how visitors interact with our website to improve performance and content
• Performance Cookies: Collect anonymous data about page load times and user experience
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness (with your consent)

You have the right to control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

06

Marketing Communications

With your consent, we may send you promotional messages, service updates, special offers, pest prevention tips, and newsletters via email, SMS, or WhatsApp. These communications are designed to provide value and keep you informed about our services.

You have the right to opt out of marketing communications at any time. Every marketing message includes an unsubscribe link or opt-out instruction. You may also contact us directly to update your communication preferences.

07

How We Share Information

Pest Doctor does not sell, trade, or rent your personal information to third parties. We value your trust and take your privacy seriously.

We may share your information only in the following circumstances:

• Service Providers: With trusted partners who assist us in delivering our services, such as payment processors and IT support providers
• Payment Processors: To process transactions securely through encrypted payment gateways
• Legal Authorities: When required by law, court order, or to protect our legal rights and comply with regulatory obligations
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction

08

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security practices include:

• Secure servers with restricted access controls
• Encrypted communications using SSL/TLS protocols
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy best practices
• Access controls limiting data access to authorised personnel only

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We encourage you to take appropriate precautions when sharing personal information online.

09

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and business requirements.

• Business Requirements: Customer information is retained for the duration of our service relationship and for a reasonable period thereafter
• Legal Requirements: Certain information may be retained to comply with tax, regulatory, and legal obligations
• Secure Disposal: When information is no longer required, we ensure it is securely deleted or anonymised to prevent unauthorised access

10

Customer Rights

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Update: Request that we update any outdated or incomplete information
• Right to Correct: Request correction of inaccurate information
• Right to Deletion: Request deletion of your personal data, subject to legal obligations
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time
• Right to Restrict Processing: Request restriction of how your data is processed in certain circumstances

To exercise any of these rights, please contact us using the details provided in the contact section below.

11

Children's Privacy

Our pest control services and website are not directed toward children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child has provided us with personal data without parental consent, we will take steps to delete that information promptly.

Parents and guardians are encouraged to supervise their children's online activities and contact us if they believe a minor has shared personal information with us.

12

Third-Party Websites

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Pest Doctor. This includes payment gateways, social media platforms, and analytics services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party services you interact with through our website.

13

Data Transfers

Your information may be stored and processed on servers located in India or other jurisdictions where our service providers operate. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

By using our services, you consent to the transfer of your information to locations outside your country of residence, where data protection standards may differ.

14

Changes to This Privacy Policy

Pest Doctor reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this page regularly to stay informed about how we are protecting your information.

Your continued use of our website or services after any modifications constitutes acceptance of the updated policy. If you do not agree with the revised terms, please discontinue use of our services and contact us with any concerns.

15

Service Area Information

Pest Doctor is proud to serve Bengaluru and its surrounding regions with professional pest management solutions. Our service areas include:

If your location is not listed, please contact us — we may still be able to assist you with your pest control needs.

16

Contact for Privacy Questions

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us: